Technology support: APS has a Family Technology Call Center, 703-228-2570, that you can call to get help with Internet access. Hours are 7 a.m. – 9 p.m. Monday through Thursday, 7 a.m. – 6 p.m. on Friday. Help is available in English and Spanish. You can also report a problem to your school ITC by filling out a form at https://www.apsva.us/digital-learning/contact-itc/. For more info on how to set up and use devices, see https://www.apsva.us/school-year-2020-21/technical-support/.
Help with Comcast Internet Service: APS works with Comcast to provide the Comcast Essentials program for all APS students that qualify for free and reduced lunch. Services are $9.95 a month. https://www.internetessentials.com
Free WiFi: Arlington County has 20+ locations with free outdoors WiFi hotspots where you can access the Internet. Check here https://my.arlingtonva.us/digitalresources?WiFi=true&DriveWiFi=true to find out where they are.
Need help to pay for Internet service? The federal government has started a temporary program to help households struggling to afford Internet service during the pandemic. It will provide a discount of up to $50 per month towards home or mobile Internet service to eligible households, as well as a one-time discount of up to $100 to buy a laptop, desktop computer, or tablet from participating Internet providers. Funds are available for up to six months. Find out if you qualify, and get the link to apply here: https://getemergencybroadband.org/do-i-qualify/